Terms of use

Additional Terms and Conditions of Use - for Zavarovalnica Triglav’s web office i.triglav

1. The relationship between the policyholder and the Insurance Company and accepting the Additional Terms and Conditions of Use for i.triglav In the event that you have signed an insurance contract with Zavarovalnica Triglav d.d. (hereinafter referred to as the “Insurance Company”) or with Triglav, Zdravstvena zavarovalnica d.d., you can use the web office i.triglav to get free access to information concerning insurance. The use of i.triglav is governed by these Additional Terms and Conditions of Use, the general Terms and Conditions of Use and other written explanations that relate to insurance policies and are available within the framework or through the use of the web office i.triglav.

2. Registering insurance policies at i.triglav If you are registered at triglav.si and you are specified in your policies as the Insurer, you can browse your policies and manage them to a certain extent. In non-life insurance policies, you have the same rights as the insurance payer. In exceptional cases, you can also access life insurance policies as an insured person if it is a policy in which the policyholder is under 18 years of age. You will be allowed access through a comparison of the tax identification number given upon registration and the tax identification number specified in the policy, and through the use of a digital certificate or a personal identification number (PIN). An additional criterion used in the identification of health insurance policies is the health insurance card number. To register a health insurance policy, simply enter the policy number into the entry box under My Insurance/Add a Policy, then you can choose to login using a digital certificate or a personal identification number (PIN). If you don’t have a PIN yet, click the checkbox to show this during the process of adding a policy. At the same time, you will need to enter your tax identification number. Your PIN will be sent by registered mail to the address of the Insurer or insurance payer stated in the insurance policy. After this, simply log in to i.triglav using your username and password.

3. Content inside the i.triglav portal In the i.triglav portal, it is not possible to alter any data regarding your insurance. All data in the i.triglav portal is for information purposes only and is not proof of the concluded insurance policy or its contents, so it cannot be used in the process of asserting rights or as proof of the insurance cover.

4. The Insurance Company’s responsibility The Insurance Company will not be held responsible for any information obtained, transferred or disclosed in a wrongful and unauthorized manner, nor for the consequences of such actions which have caused or might cause harm to you or third parties.

Terms and Conditions of Use - for the web applications available at triglav.si

1. The Terms and Conditions of Use and accepting the Terms and Conditions of Use at triglav.si Zavarovalnica Triglav, d.d. (hereinafter referred to as the “Insurance Company”) offers you the possibility to use its web office i.triglav and to conclude insurance policies online on its website triglav.si. The applications available at triglav.si are run through the Insurance Company's software and websites, and are governed by these general Terms and Conditions of Use, any additional terms and conditions that apply to a certain application, and other written explanations relating to the applications available at triglav.si. In the event of inconsistencies in the provisions of these Terms and Conditions of Use and the provisions of the Additional Terms and Conditions, the latter shall prevail. The Terms and Conditions of Use are legally binding. To use the applications available at triglav.si, you must register with the site to obtain a user account and then log in. You should familiarize yourself with these general Terms and Conditions and any additional terms and conditions, accept them and then also regularly monitor the notices that refer to the use of applications available at triglav.si. You may only accept the Terms and Conditions of Use and use the applications at triglav.si if you are at least eighteen (18) years old and are legally capable of entering into binding contracts.

2. Registering at triglav.si and using the web applications To register for the first time, simply enter your name, surname and username (e-mail), and choose a password. A confirmation message will be sent to the e-mail address provided. You will need to click on the e-mail address verification/activation link to complete the registration. After this, simply log in to the site using your username and password. The applications may be used solely for the purposes specified in the Terms and Conditions of Use. The Insurance Company reserves the right to cancel your access to a certain application or any of its individual features without advance notice and you are free to stop using the applications at triglav.si at any time and without notice. If you wish to delete your user account, please inform us in writing by sending us a request through our Contact Us section or writing to the address: Zavarovalnica Triglav d.d., Miklošičeva 19, 1000 Ljubljana.

3. Password and confidential data protection You are responsible for maintaining the confidentiality of your username, password and any other information required for identification. Please notify us immediately of any unauthorized use of your account by sending a request (through the Contact us section) to delete your user account. Make sure your personal details, your e-mail address and any information regarding the unauthorized use are included in your request. Once your account has been deleted, you will be able to re-register with a new username and password.

4. Personal data and website security at triglav.si The Insurance Company will save the personal data (e-mail address, password, name and tax identification number) that you provide upon registration. All of the personal data mentioned above is collected and saved by the Insurance Company: For the purpose of enabling access to the web-based applications at triglav.si and enabling their use. For the purpose of direct marketing activities of the Insurance Company and associated companies engaged in the business of insurance or insurance mediation (insurance agents or insurance brokers), listed on each list accessible at http://www.triglav.eu/sl/o_skupini/druzbe/#. The data may also be processed by companies authorized to represent the Insurance Company with whom the Insurance Company has signed a Mediation Agreement or a Personal Data Processing Agreement. Permission to use the personal data for direct marketing purposes can be revoked at any time by sending a written request to the address: Zavarovalnica Triglav d.d., Miklošičeva 19, 1000 Ljubljana. For the purpose of sending notifications related to your insurance policy. The Insurance Company will ensure that all personal data is protected and handled in accordance with the concluded insurance contract, the internal rules on personal data protection and the law governing the protection of personal data in the insurance industry. The Insurance Company has ensured transaction safety at triglav.si through advanced security systems. The Insurance Company’s website uses cookies, so a cookie may be placed in your computer browser. Cookies are small text files which provide us with information about how often someone visits the site and what you are interested in. Cookies in themselves do not contain any personal identifying information, but the information you provide may be linked to the data stored in the cookie. You always have the option to accept or reject the cookies. Most Web browsers automatically accept cookies, but you can change the security settings to accept or reject cookies or warn before accepting cookies.

5. Content of web applications All the contents of the web applications available at triglav.si are the Insurance Company’s property and may be subject to copyright protection and intellectual property law.

6. The Insurance Company’s responsibility Use of the web applications at triglav.si is at all times “at your own risk”. Neither the Insurance Company nor any other legal entity or natural person who is involved in creating the applications at triglav.si is responsible for any damage that may result from changes made to the applications, from the permanent or temporary discontinued use of the applications or any of their elements, from any error or omission in the content, from errors in data entry, from your failure to protect your username, password or other information stored in the applications or from your failure to keep them confidential. The Insurance Company will not be held responsible for loss or damage, regardless of whether the Insurance Company was aware of the occurrence of such damages or whether it should have been aware of the possibility of its occurrence. The Insurance Company will not be held responsible for the form and content of information obtained through links that are not owned by the Insurance Company.

7. Changes to the Terms and Conditions of Use The Insurance Company reserves the right to change the Terms and Conditions of Use at any time. The currently valid version of the Terms and Conditions of Use will be available on the Insurance Company’s website and they need to be confirmed whenever a change is made.

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